We are very confident in the quality of our services and the expertise of our coaching team, which is why we offer a money-back guarantee across our online programs.
To reflect the different nature of our digital content versus our high-touch coaching, our policy is as follows:
(e.g., 8-Week Fit & Strong, Online Membership): These programs are covered by a 30-day money-back guarantee. If you are not satisfied with the program, please contact us within the first 30 days of purchase for a full refund.
As this is a premium service involving dedicated one-on-one time with our coaching team, it is covered by a 14-day money-back guarantee. This window allows you to experience the initial phase of your personalised coaching while ensuring we can manage our team’s schedule and resources effectively for all members. Refund requests for Private Coaching must be made within 14 days of the initial purchase.
Any refund requests made after the respective 30-day or 14-day periods will not be eligible for a refund. This policy applies specifically to the Be Mobile Online Division.
To request a refund, please contact us.